How to raise a complaint, what to expect from us and the timescales we work to.
Combined Business Services Ltd trading as Combined Business Energy — Last updated: August 2026
We're committed to providing a professional, honest and reliable service. If you're unhappy with any aspect of our service, we'd like to know so we can put things right and continue to improve.
Email: complaints@combinedbusinessenergy.co.uk
Telephone: 0330 0438160
Post: Combined Business Services Ltd (trading as Combined Business Energy), 6a Clarendon Place, Hyde, Cheshire, SK14 2QZ
Please include your business name, contact details, a description of your complaint and any relevant account or quotation reference.
Depending on the circumstances we may:
As an independent business energy broker, we work with trusted procurement partners, broker platforms and energy suppliers. Where your complaint relates to one of these organisations, we will work with them on your behalf wherever possible. In some cases, the complaint may need to be handled directly by the relevant organisation, and we will provide the appropriate contact details.
If you're not satisfied with our response, you can request that your complaint is reviewed by a senior member of the business. Where appropriate, we will also advise you of any independent dispute resolution options available.
If your complaint has not been resolved after 8 weeks, or if deadlock has been reached, you can refer your complaint to the Energy Ombudsman. The Energy Ombudsman is impartial and free to use.
Every complaint is recorded and reviewed to help us improve our service, processes and training.
